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Letters from very happy customers - 2009

3-13-09 - Barbados

Hello Brad - a pic for you! :)

Dave

Barbados

DeeGees (David Gittens) is playing Lucevan le Stelle from the opera Tosca by Puccini, on Pan pipe. Not shown: him playing ~ Someone to watch over me, Harmonica; and 'Sorry seems to be the Hardest Word. - sung and accompanied on uke.


3-12-09 - BC Canada

Hi Brad,

Just to let you know that the pan flute [Grand Tenor] arrived safely and that I now have it here. The project I'm using it for starts in two weeks and right now I'm wall-to-wall with another project so I haven't had the chance to play it properly yet or watch your DVD, but the instrument looks beautiful and I'm looking forward to getting familiar with it. I'll call or email you if I have any questions.

Many thanks,- Robert

A graduate of the UK Royal Academy of Music and an Emmy award nominee, Robert has scored over a hundred hours of documentary and fiction projects for such clients as BBC, National Geographic, PBS Nova, Discovery Channel and UK Channel 4.

"I just love that moment when what I'm writing and what I'm seeing on the screen come together and create something beyond them both. I think that's why the relationship between filmakers and composers is so interesting: we're both letting our work become part of something greater."

Robert Neufeld


3-11-09 - South Australia

Hi Brad,

Delighted to get the pan-flute [Tenor], book DVD etc.in good order today.

The package arrived at the Post Office yesterday but we were away, so only able to collect it later today.

Can see it will present a complete new learning challenge.

Thanks again,

Gordon


3-9-09 - Hong Kong, China

Dear Brad and Melinda,

I would like to inform you that the panflute arrived today safe and sound. Thank you so much. It is great, and you are efficient!

Once again thanks...I shall try it tomorrow as I have been taken up by something today.

Pauline


3-7-09 - Montreal, Quebec Canada

Hi Melinda

You and Brad are wonderful! I have never purchased something on-line with such an extraordinary service.... You are extraordinary business people...

If you collect testimonies or if there is anywhere on-line that I could put a review for your services, I will be more than happy to do so...

Warmest Regards & Thanks a million

Hoda


3-7-09 - Cornwall, Ontario Canada

Hi Brad and Melinda. I've just received my tenor pan flute. It made my day as I was expecting it sometime next week. Beautiful instrument! Thanks again for your excellent service. Well, got to go now, there is a pan flute that has travelled a long way and is waiting to be learned and played.

Aloha,

Daniel


3-6-09 - Pennsylvania, USA

Melinda and Brad,

I received my panflute [Grand Tenor] in today's post. It was extremely well packed

and arrived here safe and sound. It is beautiful! I am on the edge of my seat waiting to go home and try it out. Thank you so much! I am sure that it will bring much pleasure for many years to come. I also wanted to thank you for the tutorial DVD that you included in the

package. That will be a great help in learning this new instrument.

Kathleen W

Mill Village, PA


3-3-09 - Singapore

Hi!

I have received the flute on the morning of Saturday 28 Feb [5 days], Singapore Time.

The flute is great! Thank you.

Sim


3-2-09 - Santa Fe, New Mexico

Dear Sir,

Just wanted to drop you a line to say thank you very much for the pan flute, I love it! Once it arrived and I opened the box I could not take my eyes off of it. I am looking forward to learning to play this fine instrument. Thank you!

Sincerely,

Alfred G. P


2-26-09 - Calgary, Canada

Hi Melinda / Brad

Just to let you know - the GT arrived safely on Tuesday 24 Feb. 2009. Thanks for the quick delivery.

It sounds great - I love it! I know I am going to have many years of fun with it.

All the best ..

Mark B


2-24-09 - Ontario, Canada

Dear Brad and Melinda,

Thanks so much for your awesome service. I can tell that your are in this for the love of the instrument and not just the money and that you like to treat your customers as individuals rather than a number on the system.

I could not believe it when I send a question and got an E-mail in 5 minutes with the answer. Thanks for keeping me updated throughout the ordering process. I will let you know when it arrives. Looking forward to learning this wonderful instrument.

God Bless,

Daniel


2-22-09 - Western Australia

Hi Brad and Melinda,

Just to let you know that the panflutes, book and CD arrived on Thursday [5 days] - faster than I can get mail from eastern Australia! Have had fun trying them out; being a flute player resulted in instant results that were relatively pleasing to the ear! Will get down to serious learning in the next few weeks.

Many thanks for your assistance and very prompt service.

Cheers

Rosemary


2-20-29 - Texas

Hi Brad & Melinda!

I got my PAN FLUTE today. It looks exceptional, well crafted, good quality; I love it!

I played a few note, how wonderful! This instrument has a heavenly sound.

Thank you!

MattRod


2-18-09 - Germany

Hi Brad and Melinda

Both Panflutes arrived [2 Grand Tenors] and we are very impressed by the quality. My wife finds you absolutely pleasant and has good feeling with you to make transactions

Thank you very much for the quick delivery and a great instrument.

Beautiful weekend in Germany

Aloha

Gabi and Ollie


2-17-09 - Victoria, Australia

Hi Brad and Melinda.

Just a short note of thanks and to let you know that my "starter's package" arrived in today's mail.

It only took five days from ordering it to receiving it here in Victoria Australia.

I am most excited and grateful for your great service and I am looking forward to getting some time alone to try to get familiar with the new pan flute.

Kindest regards to you both

Merv' Daye

Down under.


2-15-09 - Essex, UK

Hi Melinda,

Just to let you know that the beautiful Fun Pipes arrived on Wednesday - so fast and easy. I thank you so much and wish you continued happiness and success.

I found your video on you tube and didn't even finish watching it before I went straight to your site and bought your fun pipes. I'm really excited about them, they sound and look wonderful.

With many good wishes,

Shona


2-13-09 - South Carolina, USA

Oh Brad and Melinda! I’m so thrilled to FINALLY have a pan flute!! It’s beautiful!! Can hardly wait to watch your lessons on the DVD. I did watch two on YouTube, but not having the instrument in my hands made it less understandable! I will keep you posted re: progress made…I was quite excited when I first put it to my lips, but then, I was finally able to get air moving smoothly across all ten pipes to hear their sound.

You certainly want your customers to lack for nothing, especially by making yourself so readily available! If I have friends interested in pursuing playing a pan flute, I will certainly be telling of my own experience with you and your wife...and your company.

May the Lord continue to bless the work of your hands,

Thank you again! And Aloha!

Ellen Childers


2-12-09 - Firenze, Italy

Hi Melinda,

The panflute is arrived today (8 hours ago)

thanks, I'm trying to play it.

It's a great instrument.

Bye

Michele Banci


2-12-09 - Singapore

Dear Melinda and Brad,

Hi and I'd like to say that I have collected your package [tenor & alto] pan flute from the post yesterday....

Wow,... looks beautiful and I love it, and I wished I had order the fun pipes as well

...well perhaps in April will do that..

Thank You - Dorean


2-11-09 - Sweden

Hello Melinda and Brad!

My panplute arrived today! I got my panflute today 11/2. I am so happy but i cant play a single tone yet but i'll just keep trying! The panflute was in good shape and looked beautiful atleast! Thank you :) Amanda


2-10-09 - Russia

Greetings, mr. White.

I received my pan-flute today. Thank you very much again. Its sound is just wonderful!

-Igor


2-7-09 - Pennsylvania

Aloha ! Thank you very much for my grand tenor ! I love your pan flute, the sound is amazing and better even than on my pan flute made from bamboo. What kind of wood do you use for the frame, it is nice looking and I just wanna to now the name. Thanks ! Alex. Ukrainian Folk Artist

Hi Alex, the band is made in full from a dark Brazillian Ipe wood. Very strong and helps with the over all structural strength of the instrument ... brad


2-5-09 - Spain

Hello,

I dont know if you remember me but my name is Vital Mezery and three or four month ago I bought from you a Grand tenor pan flute. I am from Spain.

Well, since then I do play the pan flute much better then I did with my Andean flute.

Sounds much better and wonderful when recording.

When I wrote you then I said that I produce my own music and I was working on the first album of my musical project called "make me see". Well, yesterday it was presented on the online market at Cdbaby. com

Unfortunately there are no pan flute recordings on it because when I was recording i didnt have my pan flute yet. But on the second and third album there are!! :)

I really enjoy playing the pan flute, thank you.

Vital Mezery.


2-3-09 - Sweden

Hi Brad Alessandro here,

I just want to notify you that the swedish post office in Karlskoga received the pan flute at 30/01/2009. Though i was in Stockholm over the weekend i coulden't pick it up, but i was there this morning and i just wanna tell you, i'm 1000% satisfied about the flute, it's so beautiful and it's in one piece :).

I have just now taken a brake from playing tho i did get dizzy.

Thanks for everything, and tell your wife that she did a great job with the packing!

Mvh

Alessandro.


2-3-09 - Florida, USA

Hi,

I just wanted to tell you that I received the panflute today. It it in excellent shape.


I will enjoy the panflute, my mom used to have one and I loved to play with it but the reeds were cracked. I have looked all over the internet and have found that yours sound and look the absolute best!! So thank you.!

Deborah.


1-30-09 - Texas, USA

Hi Brad and Melinda,

Thank you I received my panflute yesterday, in great condition. It is so beautifully made and I HAVE to try it everytime I walk past it.

Must thank you Brad for your DVD. First I thought there was something wrong with the panflute's high notes. Then later in the afternoon I got very dizzy (and worried).

I sat down and watched your DVD only to find out it was normal.

Like I said I think this is going to be much harder than anticipated but once I hit a good note it sounds great! It looks like fun and I will give myself some time. You make it look so easy.

Thanks again

Dalena


------- 3 days later 2-1-09


Hi there Brad,

Just to let you know I have found the high notes, just 3 days later! Must say I find it very addictive.

I am even playing basic tunes and loving it.

Thanks again, what a beautiful instrument.

Dalena


1-29-09 - Queensland, Australia

Aloha!

Thankyou for the Grand tennor that I bought, I really like it.

I am just emailing to let you know that it got here safely (quite a while ago) and I am very happy with it. I think it got here round about the 30th of Dec just in case you're wondering.

Thanks again

Justin


1-28-09 - Las Vegas, USA

Hello Brad,

I am Alexander. I bought a couple of pan flutes from you for my Lion King audition in Las Vegas. I got the job!

Thank you for your help.

Alexander


1-27-09 - United Arab Emirates

Hey Melinda

You asked me to let you know when I receive the fun pipes and I just did (7th - 27th Jan).

Thank you.

- Yomna ElBanna


1-26-09 - Stoney Creek, Ontario, Canada

Hi Melinda & Brad

My panflute arrived today. Actually I was not home for a few minutes on Friday and of course, that was when the panflute arrived. The postlady left a note on my door but I had to wait for Monday to pick it up. I am enjoying watching the DVD and learning the techniques so my smiley is a little sore now. I feel like I am growing dimples :) I am very happy with the quality of my instrument and look forward to the time when playing comes easily as I know it eventually will. (Learning the harp gave me sore fingers for awhile). Thanks again for the prompt shipping and I will be visiting your website often.

Ruth Ann


1-25-09 - Quebec, Canada

Hi, Mr.White

I received my 18 pipes panflute on january 23, and it sounds great !

Wow! Hawaï to Repentigny in 6 days.

Thanks to you and Melinda for the high quality panflute and also for the service.

It's always a pleasure to make buisness with passionate people. And we can see that in your work. I already played piano and trumpet and after 1 day I can play a whole scale with clear note. But they're a long way to get expressive play like yours.

Send you soon a post on my progress.

Aloha,

Yves Trépanier

From Quebec, Canada


1-23-09 - Israel

Hi Brad,

The [starting] package arrived yesterday. It included all that you promised and was packed really good.

Immediately I started working with the book and the guidelines you sent me and I am proud to tell I managed to play the 1st song in the book after 1 hour of practice :)

As my wife plays the drums we tried playing it together and were really happy when it came nice together :)

Thank you for all your fast replies during my explorations on the pan flute!

I will keep in touch (and with questions :) ).

Thank you!

Oren


1-22-09 - Sweden

Hello Brad,

this afternoon, 22 January, I got my Tenor pan-flute. I have liked pan-flutemusic since I first heard Gheorghe Zamfir play in the 1970´s but never thought of playing myself as I heard it should be so difficult... So here I am thinking of playing the pan-flute at age 50 (soon) puuhh.... Wish me luck (will probably be a lot of questions in the future)

Yours, Anita, Sweden


1-19-09 - Italy

Hello Mr and Mrs White, I want to inform you that the grand tenor

pan-flute has arrived, all ok, without problems.

It's fantastic!!!

Many thanks also for your regards (CD and DVD).

Have a nice day my dear friends. Thank for all.

Maurizio - Italy.


1-18-09 - California, USA

A very good day to you Brad!!

I ordered your 18 pipe tenor, it was a Wednesday and I received it here in California on Friday. Fast delivery for sure, I am so glad I ordered this instrument from you. The pipe arrived in perfect condition and sounds great, looks very nice and is well made. In the few days of practicing I have noticed great improvement and sincerely enjoy playing this instrument.

For those who may read this letter, I would like to say that Brad is not only a good business man but a good person as well. It is a rare quality now days when dealing with someone over the Internet. He will talk to you until you have ran out of questions and treats you just the same even after you have purchased the instrument.

Brad, I wish you and your wife the best that life may have to offer. Its great buying something from someone that deserves my business, feeling that you got your moneys worth and actually enjoying what you bought. I will keep in touch with you once in a while and hopefully get some tips from you. Thanks again for the wonderful service and product you have provided.

Best wishes,

Hyro


1-16-09 - Maylaysia

Dear Melinda,

I have received my pan flute today. It reached my post office last 14 Jan 2009, 7 days after it was mailed. As a beginner, I was so excited when I personally took the mail from the post office and tried to play my first tone from the pan flute in my journey back to my house. After watching Brad's DVD, I began to understand the pan flute better. I believe with the DVDs and books, I will be getting along with the pan flute just fine. There was no additional cost for in getting your mail from the post office.

Thank you for your anticipation and making my dream comes true. At last, I have owned myself a pan flute.

Send my regards to Brad.

Warm and Best regards. - Abdul


1-12-09 - Luxembourg

Hello Mr. White.

I just want to let you know that the panflute arrived today at my home.

I'm looking forward to playing it on the weekend.

I thank you for answering all of my questions and helping me choose the right flute.

Also want to say that I'm very happy that everything went so easy, without any problems.

Aloha :-) Christian


1-12-09 - New York, USA

Hi,

I received my flute [18-pipe tenor] today, Monday..Very fast service.

Sounds great, and I can get good sound out of all pipes.

Thanks again, mike m


1-12-09 - Pennsylvania, USA

Aloha Brad ! I just got the Panflute from you. Thanks a lot!

It is a little easier to make half steps [sharps & flats] on yours, maybe because you sand off the edges, I did not on my previous panflute.

The Pan flute is looking great and sound is very nice and easy to re-tune.

Thanks. God bless you. Alex


1-11-09 - Western Australia

Hi Brad & Melinda,

Just letting you know the Panflute, DVD & Music book arrive this afternoon at 2.00pm (WST) Monday 12th January 2009.

Everything arrive in good condition in the box you sent it in.

If I can get to sound like you, I'll be rather pleased with myself. (Something to work on)

Many thanks

David Stockbridge


1-11-09 - Quebec, Canada

Thank you very much my wife really appreciated the pan flute, and the dvd!!! She is now practicing daily!!! Thank you for your incredible professional service and fast shipping!!! Hope to do business with you again soon!!!

Papineau Evelyne and Oregel Jean-François


1-9-09 - Nova Scotia, Canada

The panflute has arrived, it is awesome, and my daughter is overjoyed.

thanks for everything,

Glenn


1-8-09 - California, USA

You rock! Thank you so much.

You have the best customer service ever. It is very much appreciated!

Dan


1-8-09 - Arizona, USA

Melinda,

I received My new flute [Grand Tenor] and also the book. The Flute is perfect and I'm having a great time getting acquainted with it.

Thank You'

Dan


1-7-09 - Australia

hey Brad, its Shane from Australia, recently placed order with you I think on the 30th or 31st of december for 10 piece pentatonic panflute. Just letting you know it came in the mail today being the date 7th of January, 2009. Thanks Brad


1-6-09 - Birkeland, Norway

Hi Brad,

I am very pleased to inform you that I received the Grand Tenor flute today. It took exactly 14 days, and that over the Holidays, to get it here, not bad.

The flute survived the travel very well and it is a beautiful instrument, thank you.

The first scales have already been played on it...perhaps not cleanly, but at least there were some tones!

I look forward to start familiarizing myself with the different practicing techniques to get a comfortable way to play this wonderful instrument. I will likely concentrate on the middle scale at first since it seems easier to progress with clean tones and establish good breathing and blowing techniques in that scale.

The book looks like a very informative and complete intro to playing the pan-flute, and the included CD is a big plus.

I am sure I will have questions on specific issues as I discover areas where

I need some assistance.

Best regards,

Helge Larsen


1-5-09 - Colorado, USA

Hi Melinda,

The pan flute [Grand Tenor] arrived today (Monday)- wow, that was fast shipping! I didn't expect to see it until later in the week. Impatient person that I am, I took it straight out of the box to play before looking at anything else, and was pleased at how responsive it is, even though this is my first wind instrument. It looks and feels very well made, and could make resonant, accurate pitches without much fussing on my part (yes, I had my Korg tuner on the table as I played, so I could see the notes!). After watching the DVD with me, my 6-year-old daughter wanted to try, and she, too, could make several well-pitched tones right off the bat. I think we're going to have a lot of fun with this (though the chromatics look tricky)- I'll keep you posted on my progress and let you know if I have any problems.

I have been browsing your website for a few weeks after stumbling across one of your You Tube videos. While I have long admired the beautiful sound of the pan pipes, you’ve really caught my interest and imagination to try playing myself. This past year I took up a different “dream” instrument- the Celtic harp- through a local folk/ roots music school, and encouraged by some success there, am eager to try another. I have some musical background: I am a lifelong classical music chorister currently singing with a symphony chorus and play piano OK (I’m no virtuoso), so I can read music as well as play by ear, and love creating music as much as I love listening to it. I also love the idea of giving my children (ages 3 and 6) an appreciation of hands-on, live, acoustic music, especially at home.

Thank you and Aloha,

Jayne Conrad

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