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Read Our Customer Reviews

Letters from very happy customers - 2011

5-14-11 - Mechanisville, Virginia

Melinda - just wanted to let you know I received the Panflute today, safe and sound! Thanks, too, for the DVD and the CD Sampler. I've spent the afternoon, since receiving them, watching, listening and reading, and even tried out a few notes on the panflute. I am absolutely thrilled with all.

Thank you and Brad for the opportunity to do business with you. It has been one of the best experiences I have ever had ordering; your customer service is second to none! I would gladly order again from you in the future - such a positive experience!

Linda Smith


5-13-11 - Dyer, Indiana

Hi Brad!

Just wanted to let you know that my new pan flute arrived here in the mail yesterday. It is a beautiful instrument, and I right away tried it out!!! It only took me a couple of minutes to be able to get a rich sound out of the pipes with the help of your instructions. I know it will take me a while until I can play it well but with regular practice all will happen in due time. The higher register is still a little difficult, and I cannot do any half tones yet. (tried but unsuccessfully so far). I also did get winded but I guess that is normal. My daughter was able to play it well right away, too. She loves the sound also! Will keep you posted on my progress....

Thanks again for this beautifully crafted instrument. Are there covers or little cases for this panflute, by the way?

All is good - this made my day. Have a wonderful weekend!

Karin Jurek - Music Ministry - St. Maria Goretti Parish


5-12-11 - Sydney, Australia

Brad,

I have just received my 18-pipes pan-flute. It arrived just a day later than the "You can teach Yourself" book.

I must say - it is gorgeous! So beautifully made... and a smell... what type of wood is it?

I simply followed the instructions for the first time... and I made my very first notes easily! The lower tones are simply amazing... I was so surprised I was actually able to create such sounds for the first time. Now I am going to read all the instructions carefully and practice, practice, practice. The other thing that amazed me was the fact that I did not even feel tired and my lips weren't sore after my first practice. Everything just felt so natural...

Your CD is amazing as well. You are such a professional player - I am so glad I found your shop.

Anna.


5-7-11 - Marshall, Texas

Aloha Brad & Melinda

Just got my 15 pipe pan flute. LOVE IT! Since I play concert flute already, it wasn't hard to start playing songs on this one. Really love pan flute music. I will be ordering more pan flutes from you in the near future,as my young granddaughter wants to play not only flute,but pan flute as well. Love your site, very informative & entertaining.

Again, Thank You. - Judy Brown


5-5-11 - Gloucestershire, UK

[1st letter: Hi Brad. I play in an early music group, playing music anywhere from 11th to 17th century. I lost my sight about two years ago and this small group of four asked me to play percussion for them. I wondered if the pan fluttes would make a acceptable addition.]

----------- Flute arrival...

Haloa Brad or in the jargon of the Royal Forest of Dean where we chose to live, 'Ow bist ol' butt!

Your package arrived today, what a fantastic service, though the parcel driver is a friend from when I ran the Post Office and looks after me if there are any parcels for me. What a lovely surprise when they told me there was a personal message from you on the box, thank you. It's been opened and played and I just know I'm going to love learning and playing them.

I have had two surprises. First, I didn't realise How they were played, I thought you blew into a mouthpiece like a whistle, but as they say 'no problemo'. At the age of around eleven I learnt to play a fife in a drum and fife band, so had an idea of the technique. The second surprise was the breathing. As a brass player for so many years, breathing via the diaphragm and controlling the exhilation and using that method of vibrato are/were second nature, BUT, not having played for getting on for three years has revealed a lack of expertise so it looks as if I shall be going through the dizzy bit. By the way,, My wife Pam sends her thanks to you. Among the packaging was a crossword in the Los Angelis Times. She is always doing crosswords and loves them, but beware, she might be asking for some answer to the 'American' quesstions!

Please thank Melinda for her little personal encouragement when advising me of the despatch date.

The C.D. you kindly sent me is a joy to listen too, so relaxing. I especially liked track one and shall certainly make it one of the first pieces I shall learn. I am over the moon and know I have made the right choice from every point of view. The instrument, the tone, the music I chose it for, realising that there are many classical and popular tunes that i will end up playing and not the least obtaining it from such a kind and passionate pan flute fan. You really have inspired me.

I'm not sure if I told you that for all the years I have played in brass bands, I have never bbeen able to play without the music, but like the fledgelette, for some reason, it and the pan flutes I can mostly get the right note instinctively. There will be no problem practising, in DOUBLE measure. Learning the pan flutes is going to be so much easier than learning to read braille! but don't worry ,

I wont give my braille tutoe your details.

Thank you once again for everything.

Stuart.

P.S. Just got the first simple tune in our early music repertoire, Galliard La Fatigue and already know that progress will lead to purchasing at some time a range that goes lower than C.


4-29-11 - Jeonju City, South Korea

Melinda and Brad:

Hello.

Moments ago the pan flute arrived!

So, it took about 5-6 days depending on how crossing the international tone zone is calculated.

What a lovely instrument.

After glancing at the enclosures, of course the first thing I did was try it.

And out of breath I soon became.

The low tones are gorgeous.

Of course, I shall thoroughly read the instructions and absorb this.

I obviously will need to focus on proper wind direction and breathing properly.

Between my accordion, clarinet, tamburitza, & recorder, I need to make time for this over the coming weeks!

Thank you for your concern, care & consideration.

What a relief to have the real thing, rather that the frustration of that cheap toy I got earlier.

And such a quick remedy to my wish.

Aloha and take care....

Joseph


4-28-11 - Florida

Hello! I received my pan flute in the mail today and haven't been able to put it down. I've made some real progress already! I would just like to thank you for the great service you provided. I received an e-mail the very day after I ordered the instrument telling me you had shipped it. It was only 4 days before it arrived. Very thankful for the quality of the instrument and of the service. I will more than likely be purchasing more from your store in the future.

Thanks again for everything and I will keep in touch with my progress!

-Kenny DaVico


4-27-11 - Goleta, California

Hi Brad, Just a little note to tell you my Grand Tenor arrived this morning. What a beautiful instrument. I can already play a two octave scale up and down but I am having a little problem with the third octave. As you stated, it will take a little time and practice with the high register. I am not use to making my mouth, lips and diaphragm work in concert so it will take some effort and a lot of practice. I will contact you from time to time with questions. Thank you for your time and help.

Ross


4-20-11 - Wimbledon Park, London, UK

Received the panflute. Looks great, very strong made!

I intend to make you proud.

Thank you.

xx Kabba Forster-Jones


4-19-11 - Kamloops BC, Canada

HELLO BRAD WHITE

HOW IS THE PANFLUTE SALEING GOING- I LOVE THE PANFLUTE YOU MADE FOR ME.. -- BEEN PLAYING IT A LOT AND ENJOYING THE MOMENTS WITH IT EVERYDAY..ITS VERY LIGHT AND NICE TO HOLD IN THE HANDS..

I HAVE NOTICE THIS PANFLUTE IS ALOT EASYER TO PLAY THEN THE BAMBOO TYPE- I CAN PLAY THIS FOR HOURS AND MY LIPS DONT GET SORE, MY WIFE ENJOYS LISTENING TO ME AND NOTICES, HOW MUCH I HAVE INPROVED ON MY PLAYING AMD LOVES THE SOUND OF IT...

SO I THOUGHT I WOULD LET YOU KNOW- THAT IM HAPPY WITH THIS PANFLUTE= YOU CAN GIVE MY NAME AND PHONE NUMBER TO ANYONE WOULD LIKE A SECOND OPINION ABOUT THE PANFLUTE OR GIVE THEM MY E-MAIL IF THEY WANT TO KNOW MY THOUGHTS ON THE PANFLUTE...

- Ray Davies


4-18-11 - Florida, New York

Hello Brad!

Thank you for this great quality instrument! You went above and beyond what I was expecting. You kept it personal and professional. Your signature on the flute, and the hand written note on the box. Even if you do all this ahead of time before orders are even placed. It is great to see a company like yours that still has that personal touch that seems to have been lost. I'll be sure to send you a link to one of my videos once I become proficient with this new pan-flute!

Thank you again!

Matthew M Paul


4-14-11 - Sweden

Hello!

I´ve got the Pan-flute yesterday 13/4

Thank you very much. I have started to play and it´s fun!

Bye bye !

Maria - I´m a fourteen years old girl. I live in Sweden. I would very much like to learn how to play Pan Flute.


4-11-11 - Saint Louis, Missouri

I got my flute today! It looks great! Some tough work is ahead for me but I'll definitely recommend your shop to others :)

Michael Bezushko


4-5-11 - Boise, Idaho

Hi Brad!

Imagine my delight when I received my pan-flute yesterday! More later, but I just wanted to thank you so much as I am already really enjoying the beauty as well as the new challenge. Your video and CD are terrific, too.

Gotta go, will share more later.

Aloha,

Lisa

---I am a former professional flute player... masters degree from Juilliard... now teaching elementary vocal/general music.


3-26-11 - Fayetteville, North Carolina

Brad;

I recieved my Grand Tenor this morning at 10:00 AM, 26 Mar 2011. It's beautiful with great craftsmanship. I could never be more pleased. I have always wanted to give a try and see what I could do. Will keep you posted on any progress I make.

Sincerly

Dennis Grow


3-20-11 - Las Cruces, New Mexico

Dear Mr. White,

The Panflute you sent got here yesterday. It appears to have a defect .... it's just too fun to play!!! I am going to loose a lot of time to this Panflute and probably not even know it. Everything you said on your website about its quality was absolutely correct. Thank you for making such a great looking and great sounding instrument. I also wanted to thank you for your video.

Thanks again for the great Panflute and especially for your video. I am really enjoying it.

Repectfully yours,

Shad Harris


3-15-11 - Mexico

Today I get the pan flute, is in perfect condition, I'm happy. I have a question, pan flutes and pipes of 15 to 18 tubes are different from the great tener I have, are in a different key, because if so I plan to buy the 15 and 18 but would be in the month of May.

THANKS I'M HAPPY.

Pedro Garcia


3-10-11 - San Antonio, Texas

Dear Mr. White,

I want to thank you for the beautiful Grand Tenor with the shoe. I was hesitant to buy from a website but after seeing your videos and talking to you on the phone, you made me feel much more comfortable. Thank you for the wonderful personal service.

I have been playing the flute every day since it came. I am practicing mostly standards right now like Memories and Time to Say Good Bye, also The Lonely Shepherd. Over-blowing is a little more difficult than I expected but I am sure it is my technique more than anything else.

I will be ordering more in the future because my wife wants her own on her birthday, not to mention Christmass for the grand kids.

Thank you again.I will be in touch.

Aloha

Richard Haden

San Antonio Texas


3-9-11 - Kungsbacka, Sweden

Hello Brad!

I want you to know that I have been enjoying playing my panflute for about a month now and it´s a very fine instrument.

It goes pretty good. It´s only the highest tones that are a little difficult to play, but it´s going better and better. I guess it just takes a lot of practice.

The DVD with instructions that came with the panflute helped me a lot to get started.

I think you are a very good panflute player and you inspire me a lot. Especially your version of "May It Be" is just wonderfull. I have never been so relaxed as when I listen to it.

Thank you for your outstanding service!

Aloha

Lars Petersson

Kungsbacka

Sweden


3-7-11 - Strathroy, Ontario, Canada

Hi Brad,

Just received my new panflute , I took it out of the box and could play it immediately. I love the sound of the Grand Tenor. Thanks again for getting it out so quick, I will love playing this instrument.

Best Regards, John

Sent from John's iPhone


3-6-11 - California

Brad and Melinda,

I received the pan flute yesterday in the mail! Thanks so much and great packaging. Instructional video is very helpful as well as your website. It's easier to play it than what I originally thought. My kids were even more excited about it and wanted to play it. I will order a fun pipe for each of them in the future. Thanks once again, Aloha!

Francisco


3-4-11 - Ontario, Canada

Hello! I got one of your panflutes for Christmas and I just have to say... it's amazing! I love it. I've always had a passion for the panflute and dreamed of getting a professional one. Anyways, I am learning new songs now and one of them is on the video you sent out with the pan flute. Now to my question... what is the name of the song playing on the "history" portion of the video? I learned it today from watching it and would like to know the name when people ask.

Thank you so much! - Andrea

Hi Andrea,

I am so glad to hear how much you are enjoying your panflute :) The song on my History video is a song that I wrote. I called it Machu Picchu. It is on my Voyage CD that I recorded.

... brad white


3-3-11 - Isfiya, Israel

Hi Melinda,

I want to let you know that yesterday I got the letter from the post office telling me that I have something in the post office, So today we went, me and Asi, to the post office and picked up the Pan Flute (Grand Tenor with Shoe) and it had been through the customs and went through without us having to pay anything.

Again thank you so much for sending it, I can tell Asi was so happy, so it took around 13 days since you sent it.

Aloha,

Jumana


3-3-11 - Marion, Ohio

Brad I just received the Grand Tenor and WOW! what a sound. I can't wait to get back to playing again, many thanks

Rev. Greg Ogborn


3-2-11 - Brunei Darussalem

Dear Brad,

I just got my panflute. Actually it arrived yesterday but i must say, the workmanship on the panflute is breath taking compared to the one my mum bought from some local handicraft store in malaysia. And thank you for sending me the music sheet for lonely shepherd and colors of the wind music sheet.

I am truly grateful to have bought such a nice instrument from you. Maybe when i'm good at the panflute, i will buy the grand tenor you offer but till then it may still be a long way to go. And because you have wrote it as a gift, the customs didnt tax us at all!

Once again, i cannot express my happiness upon receiving the instrument. Maybe one day when i'm used to the flute, i'll post a video of me playing your panflute and i will link it to one of your videos on youtube. Rest assure that i will enjoy this instrument.

Thank you Brad!

Hii, Lu Yan


3-1-11 - Port St Joe, Florida

Thanks Brad

I got my pan flute yesterday and have been playing. You are so right, what a joy! I look forward to becoming more comfortable playing as time goes on. Take care and have a wonderful week. Terese


2-25-11 - Ontario, Canada

Hi Brad and Melinda,

I just unwrapped my Grand Tenor Pan Flute. I must say it came quickly, exactly one week from shipping date, and duty free to boot!

I am extremely pleased with the quality of the instrument and I like the fact that it has maple pipes. I think they are more stable and durable than bamboo. The finish is second to none and the sound is beautiful, at least the sounds I can make for now. I fail about the middle of the second octave. I can see that I need some work to get my lips trained. Hopefully time and the two books in transit will take care of this.

I have already been through the DVD you enclosed and I have read the instructions that came with the flute. There is a lot to work in that DVD so I can see myself busy for a good while.

I have exhausted all the information on your website and I have scoured the net for as much as I can find. I want to get started the correct way so as not to build up bad habits. They're hard to break.

I do appreciate that you are so free to impart your wisdom to anyone wishing to learn this instrument. There is no one I know who plays pan flute in my area so your direction is invaluable, no, it is vital to my success. I thank you for what you have done and for the opportunity to ask questions when necessary.

Well, until you hear a plaintive cry for help,

Cheers,

Bill


2-23-11 - Evans, Georgia

Melinda, Brad,

Thank you for the panflute. It arrived Saturday. Elizabeth, my daughter, is already playing it. I guess it helps being first chair in her high school band...flute, btw. As I attempted to play it, I quickly hyperventilated trying to make SOME music-like note, became dizzy, and stumbled across the kitchen stubbing my toes on a jutting wall corner. Any remnants of my ego were quickly obliterated by the peals of laughter from my so-humble daughter.

Thanks again!

Frank


2-22-11 - Lancashire, UK

Hey, just here to tell you i've recieved my panflute and it's amazing. Just need to learn how to play it now :). Thanks a lot.

Steven


2-19-11 - Marne, Michican

Aloha Brad!

This is Elizabeth Mol. I just wanted to thank you for sending the panpipe out and for even gift wrapping it. I just opened it maybe 40 minutes ago and have already failed at serenading my family several times but I refuse to give up. I am looking forward to learning how to play. It's a gorgeous instrument. Thanks again!

- Liz Mol


2-17-11 - Tampa, Florida

Dear Mr White

I recieved my pan flute just a few hours

ago and I must tell you how impressed I am with the quality of the workmanship and the beautiful quality of the tones.This truly is the hallmark of someone who is rightfully proud of his work.I look forward to many years of enjoyment.Thank you very much

 Sincerely,David Miller


2-2-11 - Kungsbacka, Sweden

Hello Brad!

Today the Grand Tenor arrived to my house. I´m very happy for that and are looking forward to start learning.

It´s a very beautiful instrument. Tomorrow I will look att your DVD with lessons.

Thank you again for great service.

Aloha

Lars Petersson

Kungsbacka

Sweden


2-1-11 - Bucharest, Romania

Aloha !!! OMG what an adventure :D after spending 3 hours at -5'C searching for Postal Office no. 66 (that's where all international mails arrive), I've finally got the flute !!! First of all, I just love the packaging! great design, box shaped especially for it, and I just adored the little personal message on the box! Very touchy, I enjoyed that so much! Also it was great for me to hold U.S. newspapers in my hands for the first time :P (I refer to the wrap inside), it was nice to read some articles :) Oh and BTW: it arrived on the 17th of jan 2011 but apparently they've lost the first notification ticket and I only got to know it's here on the second which was today, the 1st of Feb 2011.

Now let's get down to the flute: It is AMAZING !!! Never in my life did I know you can just blow into a panflute and make it sound, I always had trouble with others either because I had to blow my lungs out in order to get a note or be it that flute required a special embouchure that I obviously did not have. I can't get over the perfect touch of it, it looks just awesome. I mean from a distance you would say it's plastic, not even wood, that's how great the polish is, I cannot find a single trace of slits, cracks or ripples outside or on the inside. It's just perfect. And I just love the dark brown wooden holder (the one with Bawa written on it which I did not understand its meaning btw, as I've seen it also on the box ... I guess it's a name or a greeting?). I'll go experiment on the flute now as I can barely move my fingers while writing this message cause well ... I froze to death downtown searching for my flute :D

... but not without a big THANK YOU to Melinda, Brad and all others who might have participated in the process of making of such a beautiful flute !!

- Marcia Razvan


1-30-11 - Moscow, Russia

Hello Melinda and Brad!

I have received your parcel with the Student Panflute. It's beautiful instrument, it's pleasant to handle and it has magic voice. Now I will study the book and DVD to play my first melody.

Many thanks for this instrument which bring pleasure!

Yulia


1-28-11 - Hertfordshire, UK

Hello Brad & Melinda

Thankyou for the Panflute, book & DVD safely received on 25th January 2011, very quickly! Very happy with the quality of the craftsmanship and I have started the beginning exercises. Starting to get some sounds but having a little trouble getting the lips and tongue movements correct. Thankyou for your help.

Best Wishes

Les


1-27-11 - Quebec, Canada

Hello Brad,

Happy New Year!

I've included a little clip here. You would please let me have your kind observations for improvement.

Click Here To Listen

- Richard

---------

Hello Richard, It brought a big smile to my wife and I. We love it!!!

- Brad White


1-26-11 - San Antonio, Texas

Hi Brad, Melinda

We got the pan flute last week. (We named him Peter Pan:)

I should say that we were impressed by the simple yet elegant pan-flute(and also by the packing effort that met our eyes when we opened the box).

The lower deep tones are similar to the audio clipping on your site for this flute (which is the reason for my choice).

Thanks a bunch,

(Aloha)

Vikram


1-25-11 - Bakersfield, California

Thank you so much for the beautiful instruments, the superb service and the care you have shown... We will enjoy these flutes for a lifetime, as will our grandchildren.

Hopefully in the future we will be back to order the bigger flutes, as talent inspires.....

neal and doreen eisenberg.


1-24-11 - Telegraph Hill, United Kingdom

Hello Melinda and Brad,

Just emailing to say that I am enjoying my pan flute! It's nice to be in possession of such a beautiful instrument.

I'm learning a load of nice tunes.

Thanks again :-)

Regards from Alistair


1-23-11 - Texas

Good afternoon, Brad, I received my pan flute in the mail yesterday and I’m in love.

Thanks so much – I can hardly wait to master the skill so I can add the pan flute to my music that we play for mass on Sundays. Have a great day

- Pat

I'm an accomplished concert flute player and am interested in expanding to playing a pan flute. Your site is wonderful and I very much enjoy listening to your talent!


1-19-11 - New Brunswick, Canada

Aloha brad,

I have gotten your package and I couldn't believe it had finally arrived. I opened up the package right away to find my brand new pan flute. Well constructed and very high in quality. I enjoy playing the pan flute every chance I get and its like magic when I play it. The notes are smooth and glides with ease. I'm hoping to make more purchases on your site including buying a few of your cds. Maybe I can learn a thing or two while listening to them. I think I will buy the fun pipes next because I want to have fun playing the pan flute while learning at the same time on my 15 note pan flute.

Best regards from,

Stephane Guy Cormier


1-15-11 - Essex, United Kingdom

Dear Brad,

The wonderful instrument has arrived, thought I would give you a little chuckle....

Box arrive - could not get it open fast enough, out with the packaging at speed ... haha Panflute in my hands, remember shake hello to it!

Put to ones mouth and play! hooray a notes.. well sounds to be precise ... is that my head that feels like a shade on the 'squiffy' side, must remember to relax and not try so hard anyone would think you have never played an instrument before and tell myself! One hour later I have the first 8 bars of May it be.... or may be not....was that the cats I saw exiting very fast!

Seriously, Brad thank you for sending the items so quickly, and what a beautiful piece of craftmanship, may you be blessed in many more years of making them and playing them. I shall aspire to playing as gifted as yourself.

Take Care

Best Wishes

Sonia


1-12-11 - North Haverhill, New Hampshire

Dear Brad,

I have had my pan-flute (15 pipe with book and DVD) for a little over a week now and I just wanted to let you know how pleased I am. I am more of an artist than a musician so I very much appreciate its beauty and quality craftsmanship.

I brought my pan-flute to my in-laws this past weekend to show it off and to play a song for them. My father in-law was very delighted by it and brought out his violin and we played a duet together!

I am enjoying my pan-flute so much, I just wanted you know know how much fun I am having with it! I also wanted to say how great everything that came with the pan-flute is. The book with DVD and also your pamphlet and DVD that you included is all very helpful. I can see that you care very much about your customers and want them to be successful. Thank you so much!

Thank you!

Marie


1-7-11 - Harjumaa, Estonia

Hi, Brad.

Not long ago my husband bought from you Great Tenor Pan-Flute. We both just love it - it sounds great.

At last, I got my own 18-pipe Tenor. To our post-office it came on the 6th Junuary. It seems, that holidays are the hardest times for customs officers so it's not a wonder. The tracking number was usefull - we could check how the progress was going.

But back to the core. I'm so glad to receive it! The flute is great. In compare with our Grand Tenor it looks (and feels) so small and light! And for me it was like a real revelation to find out the difference in sound between them:) All those talks about keys for me were like something abstract. Now I myself found that on 18-pipe Tenor instead of pure Fa is Fa sharp. I know, that you wrote it for me, but now I finally understand what it means)) I'm really excited. I've already tried to play different tunes on both flutes and I'm very content of myself.

Thank you for my pleasure:) - Alice

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